FAQ

Follow these steps to quickly place the order:

  • 1. At Home Page (www.alisonsports.com) or  you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click.
  • 2. After adding products, Click on “Cart” and proceed to Checkout.
  • 3. You can Checkout by Creating Account/Signin (Fill Correct Shipping Details for Accurate Tracking of your order).
  • 4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.

We’ll send an email with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via email.

You can track your orders here Track Order

if you still have any issues, write to us at help@alisonsports.com , and your issue will be addressed.

  • 1.You can cancel the order within 24 hours of the duration of placing the order.
  • 2.You just have to raise a cancellation request for your order(s) through HelpCenter.
  • 3.We’ll send you a confirmation e-mail to the registered e-mail address.
  • 4.If the order is prepaid Refund process will take 7-10 baking working days.

Please Note: Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.

We offer complimentary shipping for orders exceeding Rs. 899. Typically, the shipping fee is Rs. 150. However, if you opt for Cash on Delivery (COD) payment, an additional Rs. 50 will be charged for each product.

Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.

1. Make sure you have entered the correct account details and that the Internet connection is not disrupted during the payment process.

 

In case your amount has been debited after a payment failure, it is automatically reversed back by the respective bank within 48-72 business hrs. But if you didn’t receive the refund then please contact your Bank once.

For any other requests or queries regarding this, You can reach us through the contact button.

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